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Harmonized FMEA analysis
Riabov, Mikhail ; Szendiuch, Ivan (referee) ; Novotný, Radovan (advisor)
The target of the diploma thesis on „Harmonized FMEA analysis“ is to familiarize with principles of quality planning and studying the theory of existing APQP tools. Another goal is to learn the basics of the new manual of harmonized FMEA analysis and discover some available SW tools for project support. This diploma thesis will be focused mainly on DFMEA analysis of traction assembly and the concept of changing to new harmonized version from VDA/AIAG will be explained. This concept meets the requirements for clear and comprehensible output required by the manufacturer, supplier, and customer. The diploma thesis is elaborated as a detailed clear guide for easier processing of FMEA according to the new manual.
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Statistical analysis in quality management
Chlebounová, Klára ; Knobloch, Josef (referee) ; Zahálka, Jiří (advisor)
The goal of this thesis is to create a literary research on the methods of statistical data processing in the field of quality management and to make their overview along with the possibilities of using them. A practical example shows how to determine manufacturing process stability and qualification determining, using the Shewhart’s control chart and capability indexes. This methodics should serve as a guideline for manufacturing process evaluation. As a brief summary of generally used statistical data processing methods, this thesis should serve all, who are engaged in quality management.
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The Application of Fuzzy Logic for Rating of Suppliers for the Firm
Olšová, Renata ; Doskočil, Radek (referee) ; Dostál, Petr (advisor)
Cílem této diplomové práce je návrh vhodné metody, jak vyhodnotit dodavatele modelů letadel a leteckého příslušenství holandské společnosti Aviation Megastore. Tato polečnost existuje na trhu již více než 25 let a má více než 170 dodavatelů po celém světě. Proto vznikla potřeba jednotlivé výrobce a distributory ohodnotit a zvážit jejich vývoj během jednotlivých let, případně u některých vybraných dodavatelů zvážit vzhledem k neuspokojivým výsledkům možnost ukončení spolupráce. Pro vyhodnocení bude použit program MS Excel a MATLAB.
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Quality Management in the Field of Gastronomy
Groulíková, Petra ; Šimara, Jan (referee) ; Bartes, František (advisor)
This diploma thesis is focused on evaluating quality of services in field of gastronomy in specific organisations in Brno city. Within this work there is analysis of present condition in organisations and in field of gastronomy also. For evaluating quality of services, based on this analysis, SERVQUAL method is chosen. After application of this method both recommendations and proposed specific systems of quality management for organisations are expressed.
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Customer complaints from quality point of view
Voborník, Petr ; Hégr, Ondřej (referee) ; Novotný, Radovan (advisor)
This work deals with issues of customer complaints management from quality point of view. The general aim is to introduce complaints management process and complaints evaluation. It introduces key monitored parameters of complaint management process. There is introduced complexity of complaints management process. Design of database system IS. Reporting of complaints.
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Proposals for Improvement of Services in the Hotel
Brychtová, Adéla ; Izák, Filip (referee) ; Mikulec, Luděk (advisor)
This diploma thesis deals with suggestions for improving the services of Hotel U Labutě in Žďár nad Sázavou. It is a small hotel with a number of competitive hotels. An important part of the work is an analysis of the current condition of the hotel and proposals for solving specific shortcomings found during the analysis. The purpose of the proposals is mainly to improve the quality of the services provided and increase the attendance of the hotel restaurant.
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Draft measures to reduce customer complaints
Charvátová, Petra ; Strnad, Vlastimil (referee) ; Tyráček,, Petr (advisor)
This diploma thesis deals with customer complaints of headlamps in Automotive Lighting s.r.o. The goal is to analyze the state of customer complaints for 2018 and to evaluate the biggest source of nonconformities in terms of the type of complaint based on Pareto analysis. The thesis focuses on solution of one particular type of complaint. The key part of the thesis is also the processing of the process analysis, the evaluation of the causes of the complaint and the draft of corrective measures that would eliminate the problem. The conclusion of the thesis contains evaluation of the proposed corrective measures, including from the economic point of view.
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The Order Processing in Selected Company
Procházková, Anna ; Muška, Jaroslav (referee) ; Milichovský, František (advisor)
This bachelor thesis is focused on the study of the order processing in company. The order is implemented in manufacturing company named MIROSTEEL ltd. The company is specialized on CNC machining and custom metal production. The first part of the thesis is focused on theoretical basis. The second part includes introducing the company and analysis of the order processing (beginning from receipt of demand from customer to the production and to the shipment of the final product). The third part will include proposed changes to improve the whole order processing in the company.
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